Shipping policy

Shipping Policy

At Oak & Murphy, we take great care in the preparation and delivery of each piece. Please review the shipping details below prior to placing your order.

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Shipping Destinations

Oak & Murphy currently ships within the United States and Canada only. We do not offer international shipping at this time.

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Processing Time

All orders are subject to processing and verification prior to shipment. Processing times will vary depending on product availability, special order requirements, or customization.

Estimated processing and delivery timelines provided at checkout are approximations only and are not guaranteed.

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Shipping Methods & Costs

Shipping methods and applicable fees are calculated at checkout and are based on destination, shipping method selected, and order value.

Oak & Murphy reserves the right to select the shipping carrier and method best suited for each order unless otherwise specified.

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Delivery & Risk of Loss

All shipments are insured while in transit. Risk of loss and title pass to the purchaser upon confirmed delivery.

Oak & Murphy is not responsible for lost, stolen, or delayed packages once delivery has been confirmed by the carrier. Customers are encouraged to ensure a secure delivery location.

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Signature Requirement

Certain orders may require a signature upon delivery for security purposes. If delivery is unsuccessful due to recipient unavailability, the customer is responsible for any additional shipping or handling fees incurred.

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Shipping Delays

Oak & Murphy is not responsible for shipping delays caused by carriers, customs clearance, weather conditions, or other circumstances beyond our control.

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Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Oak & Murphy is not liable for orders delayed, lost, or misdelivered due to incorrect or incomplete addresses provided by the customer.

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Undeliverable or Returned Packages

If a package is returned to Oak & Murphy due to refusal, failed delivery attempts, or incorrect address information, additional shipping fees may apply before reshipment.

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Special Orders & Custom Pieces

Special order, custom-made, resized, altered, or engraved items may require extended processing and production time prior to shipment. These timelines will be communicated when applicable.

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Questions

For shipping-related inquiries, please contact Oak & Murphy through the contact information listed on our website prior to placing your order.

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